terms and conditions

Your confidentiality is important to us. The Grateful Boutique & Bouquet respects your privacy and all customer details are kept with the strictest confidence. Customer information will be accessed only by The Grateful Boutique & Bouquet staff and never be sold. You may receive information relating to our products and services. If you wish to be removed from our records please call or email us directly at connect@thegrateful.com.au.

DISPATCH & DELIVERY POLICY

The pricing for areas to which The Grateful Bouquet will deliver flowers is deemed within within a reasonable distance includes suburbs that fall into the following postcodes of: 2300, 2302, 2298, 2294, 2291, 2299, 2302, 2293, 2304. or a neighbouring suburb that is directly next to. Basically within Newcastle to Charlestown, to Wallsend and to Stockton Bridge (orders outside of this zone will incur an additional $7.50 delivery fee for each 5kms past these suburbs). If your delivery day falls on a public holiday then your flowers will be delivered on the next working day. For any enquires please contact us on T: 0457 973 187 or email: connect@thegrateful.com.au.

RETURN POLICY

For flower concerns, please contact within 24 hours. Any time there after refunds will be void. All flowers will be delivered to the specified address given upon checkout.

CANCELLATION POLICY

Orders may be cancelled before items/s have been shipped or delivered. A full refund will be credited to the account used for the order payment. Cancellations may be made by contacting us on: T: 0457 973 187 or email: connect@thegrateful.com.au

REFUND POLICY

Your refund will be processed within 2 business days of receiving refund request. Refunds will be credited in the account used for order payment, within 4-8 days business days after refund has been approved. Please be aware that time frames on all payments processes will depend and differ on payment gateways, and banks. In the case of cash payments, refunds will be dispersed into a nominated account within 2-7 business days.

TRADING

www.thegrateful.com.au is registered (or owned) by THE GRATEFUL BOUTIQUE